Last updated: 12 June 2026 · Applies to all jomjudi services at jomjudi.win
This Privacy Policy ("Policy") explains how jomjudi collects, uses, stores, shares, and protects personal data provided by Members and visitors in connection with the use of the jomjudi platform at jomjudi.win. By registering a jomjudi account or using any jomjudi service, you acknowledge that you have read and understood this Policy and consent to the data processing practices described herein.
jomjudi applies 256-bit SSL encryption across all pages and services. Personal data and financial records are stored on secured servers with access controls, firewall protection, and regular independent security audits.
jomjudi does not sell, rent, or trade your personal data to third-party marketers. Data sharing with third parties is limited strictly to operational necessity — payment processors, identity verification providers, and regulatory compliance requirements.
Members have the right to access, correct, and request deletion of their personal data held by jomjudi, subject to regulatory retention obligations. Submit data requests via our 24/7 live chat or support email.
jomjudi uses essential session cookies to maintain login state and platform functionality. Analytics cookies help improve platform performance. No advertising or tracking cookies from third-party ad networks are used on jomjudi.
jomjudi does not store full payment card numbers or complete banking credentials. Payment transactions are routed through certified payment processors. jomjudi retains only transaction references and amounts for account management and audit purposes.
jomjudi retains Member personal data for the duration of the account relationship and for such further period as required by applicable regulatory and anti-money laundering obligations. You may request account closure and data deletion at any time subject to those requirements.
1.1 This Privacy Policy governs the collection and processing of personal data by jomjudi in connection with all services offered through the jomjudi.win platform, including but not limited to: account registration and management, Sportsbook, Live Casino, Slots, Lottery products, payment processing, and customer support interactions.
1.2 For the purposes of applicable data protection law, jomjudi is the data controller in respect of personal data collected directly from Members and visitors to the platform. Where jomjudi engages third-party processors to process personal data on its behalf, jomjudi remains responsible for ensuring those processors apply appropriate data protection standards.
1.3 This Policy applies to all individuals who interact with jomjudi services, including registered Members, individuals who have commenced but not completed registration, and unregistered visitors who access the jomjudi.win website.
2.1 jomjudi collects personal data through multiple channels in the course of operating the platform. The categories of personal data collected are described below.
| Category | Examples of Data Collected | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, national identity number (MyKad), passport number, photograph (where verification requires) | Registration form; verification submissions |
| Contact Data | Email address, Malaysian mobile phone number, residential address | Registration form; account updates |
| Financial Data | Transaction amounts, deposit and withdrawal records, payment method type and masked identifiers, bank name (Maybank, CIMB, Public Bank, etc.) | Payment processing; Cashier activity |
| Gaming Activity Data | Bet history, game session data, wager amounts, win/loss records, bonus usage | Platform gaming activity |
| Technical Data | IP address, browser type and version, device type and identifiers, operating system, session timestamps | Automatic collection; cookies |
| Communications Data | Live chat transcripts, support email correspondence, complaint records | Support interactions |
| Responsible Gaming Data | Deposit limit settings, self-exclusion records, session time preferences | Account dashboard; responsible gaming tool usage |
2.2 jomjudi does not collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) except where specifically required for responsible gaming compliance purposes (for example, where a Member discloses a gambling-related health concern in the context of a self-exclusion request).
3.1 jomjudi processes personal data for the following purposes:
4.1 jomjudi processes personal data on the following legal bases:
5.1 jomjudi does not sell, rent, or otherwise trade personal data to third-party marketing organisations. Personal data is shared with third parties only in the following circumstances:
5.2 In the event of a corporate restructuring, merger, or acquisition involving jomjudi, Member personal data may be transferred to a successor entity, subject to that entity providing equivalent data protection standards. Members will be notified of any such material change.
6.1 jomjudi uses the following categories of cookies and similar technologies on the jomjudi.win platform:
6.2 jomjudi does not use advertising cookies, third-party tracking pixels, or behavioural profiling technologies for the purpose of serving advertisements to you on other websites.
6.3 You may manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to log in and use core jomjudi platform functions.
7.1 jomjudi implements a layered approach to data security. Technical and organisational measures include:
7.2 While jomjudi takes all reasonable technical measures to protect your personal data, no transmission over the internet or method of electronic storage is 100% secure. jomjudi cannot guarantee absolute security against all threats. Members are encouraged to use strong, unique passwords and to enable Two-Factor Authentication on their jomjudi accounts.
7.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jomjudi will notify affected Members without undue delay in accordance with applicable data protection obligations.
8.1 jomjudi retains personal data for the duration of a Member's active account relationship. Following account closure, jomjudi retains personal data for such further period as is required to comply with:
8.2 Where personal data is no longer required for any of the purposes described in this Policy and no retention obligation applies, jomjudi will securely delete or irreversibly anonymise the data.
9.1 Subject to applicable law and regulatory obligations, Members have the following rights in relation to their personal data held by jomjudi:
You may request a copy of the personal data jomjudi holds about you, together with information on how it is being processed.
You may request correction of any inaccurate or incomplete personal data jomjudi holds about you. For account details, many fields can be updated directly within the jomjudi account dashboard.
You may request deletion of your personal data where it is no longer required for the purposes for which it was collected, subject to overriding retention obligations under anti-money laundering, gaming regulatory, or other applicable law.
You may request that jomjudi restricts the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where processing is unlawful but you do not wish for the data to be deleted.
Where processing is based on consent or contractual necessity, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
You may object to processing based on legitimate interests where you believe your interests or fundamental rights override jomjudi's interests. You may also withdraw consent for marketing communications at any time.
9.2 To exercise any of the above rights, contact jomjudi's data support team via on-site live chat or by email (plain text — not a link): [email protected]. jomjudi will respond to verified requests within a reasonable timeframe and without undue delay.
10.1 If jomjudi discovers or has reasonable grounds to believe that personal data has been collected from a person under 21 years of age, jomjudi will immediately suspend the associated Account, delete the personal data, and refund any deposits made, subject to identity verification of the rightful owner of the payment method used.
10.2 Parents and guardians who believe that a minor in their care may have registered a jomjudi Account should contact jomjudi's support team immediately via on-site live chat. jomjudi will act on such reports promptly.
11.1 In order to operate the jomjudi platform and deliver services to Members across Malaysia — including in Kuala Lumpur, Penang, Johor Bahru, and all other locations — jomjudi may transfer personal data to servers or service providers located in jurisdictions outside Malaysia. Where such transfers occur, jomjudi takes reasonable steps to ensure that appropriate data protection standards are maintained, including through the use of contractual clauses or other recognised transfer mechanisms.
11.2 By using jomjudi services, you acknowledge and consent to the transfer of your personal data as described in this clause, for the purposes set out in this Policy.
12.1 jomjudi reserves the right to update or amend this Privacy Policy from time to time. Material changes will be communicated to registered Members via the email address on file or by prominent notice on the jomjudi platform prior to the change taking effect. The date of the most recent update is displayed at the top of this page.
12.2 Your continued use of jomjudi services following notification of a material amendment constitutes your acceptance of the updated Policy. If you do not agree with any amendment, you should cease using jomjudi services and may request account closure in accordance with the Terms & Conditions.
13.1 If you have any questions, concerns, or complaints regarding jomjudi's handling of your personal data, please contact the jomjudi privacy and compliance team using the following details:
13.2 jomjudi will acknowledge privacy complaints promptly and will use best efforts to resolve them within a reasonable timeframe. If you are not satisfied with jomjudi's response, you may have the right to escalate your complaint to the applicable data protection authority in the jurisdiction under which jomjudi operates.
13.3 For responsible gaming concerns and self-exclusion requests, please refer to the jomjudi Responsible Gaming page.
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